Frequently Asked Questions

See a list of our FAQs below!

How do I contact The Best Activewear Co.?

The team at The Best Activewear Co. have compiled some of our most regularly asked questions. If you are unable to find an answer within this section, please click here to fill in our online enquiry form.

Alternatively, you can contact us on 0405 020 520. All calls are answered by our team on the Sunshine Coast, Australia.

Why purchase from The Best Activewear Co. rather than direct from abi and joseph?

We sell their product cheaper – $10 off RRP on tights and $5 off RRP on tops/crops. Plus, you can try on loads of different styles without having to buy and send back, in my home store. And of course – #support local #support small business.

Which currency does The Best Activewear Co. use?

All prices are displayed in Australian Dollars (AUD). All purchases are charged in Australia Dollars and will be converted to the accurate exchange rate by your banking institution.

How accurate is your sizing?

abi and joseph sizes correspond to the Australian Standard. The most accurate way of checking your sizing is by comparing your measurements to our sizing chart which you can find here. Alternatively, you are welcome to send your measurements to us and we can recommend the best fit for you!

Where are abi and joseph clothes made?

abi and joseph clothing is designed and developed in Brisbane, Australia and made in China.

What is your returns policy?

All returns are eligible for a store credit, exchange or refund. Items are only eligible for return if they are sent back within 28 days of purchase, please check date of purchase before sending your return. Items must be unworn and in original condition with tags attached.

How will I receive my refund?

All refunds will be processed and refunded into the credit card bank account they were purchased with. Items must be returned as per our Returns Policy.

Can I track my parcel?

Yes. Australia Post Standard Parcel Post and Australia Post Express Post allows you to track-and-trace your item. Once your order is dispatched you will be emailed a tracking number to track your parcel. Please note all deliveries are subject to Australia Post delivery time frames. For more information or an update on your delivery please contact us on 0405 020 520 or thebestactivewearco@gmail.com.

Can I purchase over the phone?

Absolutely.. Simply call 0405 020 520 and we will process your order for you. If we are taking another order please leave a message and we will call you back asap. Alternatively, you can always email with your order or query to: thebestactivewearco@gmail.com.

How long will my order take to be delivered?

We all know that feeling – you place your order for a new pair of Pilates Pants, a Yoga Top or even a jacket for travel and you can’t wait to receive it! Please consider the following when trying to determine the delivery date of your package:

+ Credit card authorisation must be received prior to processing.

+ Purchases placed after 12pm Australian EST may not be dispatched until the following business day. We will generally dispatch all orders received before 12pm on that day, however at times some orders may not be dispatched where there is a high volume of orders being processed or waiting on selected items to be received into the warehouse. These will be dispatched the next day.

+ Australia Post Express please allow 1-3 business days. Australia Post Parcel Post please allow 1 – 7 business days. Please note all deliveries are subject to Australia Post delivery time frames.

If you have not received your order within the days specified please contact thebestactivewearco@gmail.com or 0405 020 520.